Cookie Policy
Learn how AI Virtual Receptionist uses cookies to improve your experience
🍪 What Are Cookies?
Cookies are small text-secondary files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences, keeping you logged in, and analyzing how you use our service.
We use cookies and similar technologies (like local storage and session storage) to enhance your experience with AI Virtual Receptionist.
📋 Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems.
- Authentication tokens to keep you logged in
- Session management for security
- Load balancing and performance optimization
- CSRF protection tokens
Functional Cookies
These cookies enable enhanced functionality and personalization.
- Your language and region preferences
- Dashboard layout and customization settings
- Theme preferences (dark/light mode)
- Form data to prevent data loss
Analytics Cookies
These cookies help us understand how visitors use our website.
- Google Analytics for usage patterns
- Performance monitoring and error tracking
- Feature usage statistics
- A/B testing for user experience improvements
Marketing Cookies
These cookies track your browsing habits to show you relevant advertisements.
- Conversion tracking for advertising campaigns
- Retargeting for relevant ads
- Social media integration
- Email marketing optimization
🌐 Third-Party Services
We use trusted third-party services that may set their own cookies:
🔒 Firebase/Google Cloud
Authentication, database, and hosting services
💳 Stripe
Payment processing and billing management
📊 Google Analytics
Website usage analytics and performance monitoring
📞 Twilio
Voice and messaging service integration
⚙️ Managing Your Cookie Preferences
Browser Controls
You can control and delete cookies through your browser settings:
Desktop Browsers:
- • Chrome: Settings > Privacy and security > Cookies
- • Firefox: Preferences > Privacy & Security
- • Safari: Preferences > Privacy
- • Edge: Settings > Cookies and site permissions
Mobile Browsers:
- • iOS Safari: Settings > Safari > Privacy & Security
- • Android Chrome: Settings > Site settings > Cookies
- • Firefox Mobile: Settings > Data Management
⚠️ Important Note
Disabling certain cookies may affect the functionality of AI Virtual Receptionist. Essential cookies cannot be disabled as they are required for the service to work properly.
⏱️ How Long We Keep Cookies
| Cookie Type | Retention Period | Purpose |
|---|---|---|
| Session Cookies | Until browser closes | Temporary authentication and navigation |
| Authentication | 30 days | Keep you logged in (with auto-logout) |
| Preferences | 1 year | Remember your settings and preferences |
| Analytics | 24 months | Usage patterns and service improvement |
📝 Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.
Please review this policy periodically to stay informed about our use of cookies.
📧 Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
- Email: [email protected]
- Address: AI Virtual Receptionist, Privacy Department, 20 Bay Street 11th Floor Toronto, M5J 2N8
- Phone: 1-800-AI-CALLER