Terms of Service
Our commitment to transparent and fair service terms
📋 1. Acceptance of Terms
By accessing and using AI Virtual Receptionist's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.
These terms constitute a legally binding agreement between you and AI Virtual Receptionist regarding your use of our services.
🤖 2. Service Description
AI Virtual Receptionist provides AI-powered virtual receptionist services for businesses, including:
Core Services
- • AI voice call handling
- • Advanced spam protection
- • Customer interaction automation
- • Real-time analytics and reporting
Integration & Compliance
- • API access and webhooks
- • CRM and calendar integration
- • Legal call recording compliance
- • Custom AI training and configuration
- • Multi-tenant architecture
Our services are provided on a subscription basis with various tiers to meet different business needs.
👤 3. User Responsibilities
You agree to:
- ✓Provide accurate and complete information when creating an account
- ✓Maintain the security of your account credentials and API keys
- ✓Use the service only for lawful business purposes
- ✓Comply with all applicable telecommunications and privacy laws
- ✓Respect the intellectual property rights of AI Virtual Receptionist and third parties
💳 4. Payment Terms
Billing Cycle
- • Monthly or annual billing options
- • Automatic renewal unless cancelled
- • Overage charges billed monthly
- • Rate: $0.50 per minute over plan limit
Payment Policy
- • All fees are non-refundable
- • Payments processed via Stripe
- • Late payments may result in service suspension
- • USD and CAD pricing available
📞 5. Third-Party Telecommunications Services
Twilio Integration
AI Virtual Receptionist integrates with Twilio for telephony services. By using our service, you acknowledge and agree to the following:
Your Responsibilities:
- •You must create and maintain your own Twilio account
- •All telecommunications charges (voice calls, SMS, phone numbers) are billed directly by Twilio to your Twilio account
- •You are responsible for compliance with Twilio's Terms of Service
- •You must ensure your Twilio account has sufficient funds for operations
- •You own and control your phone numbers through your Twilio account
Our Service Charges:
- •We charge only for AI processing and platform features
- •We do NOT mark up or resell Twilio services
- •Our fees are separate from and in addition to Twilio charges
- •Subscription/credit pricing covers: AI intelligence, analytics, spam protection, API access
⚠️ Important Disclaimers:
- •AI Virtual Receptionist is not responsible for Twilio service outages, rate changes, or billing issues
- •If you terminate your Twilio account, our service will be unable to make/receive calls or send SMS
- •Twilio rates and availability vary by country and may change without notice
- •You retain full ownership of your Twilio account and phone numbers
For Twilio-specific issues, please contact Twilio support directly. For platform integration issues, contact our support team.
🎙️ 6. Call Recording & Legal Compliance
By using our service, you acknowledge and agree:
- ✓All calls may be recorded for quality, training, and compliance purposes
- ✓You have the legal authority to consent to recording on behalf of your organization
- ✓We provide appropriate consent notices per state and federal requirements
- ✓Recordings are stored securely and accessed only for legitimate business purposes
Your Responsibilities
- • Ensure legal authority to record calls
- • Display appropriate consent notices
- • Comply with local recording laws
- • Protect recorded call data
- • Honor recording deletion requests
Our Commitments
- • Automatic consent detection by location
- • Secure encrypted storage of recordings
- • Compliance with all state laws
- • Audit trail for recording access
- • Regular compliance updates
Two-Party Consent States
- • California (CA)
- • Connecticut (CT)
- • Florida (FL)
- • Illinois (IL)
- • Maryland (MD)
- • Massachusetts (MA)
- • Michigan (MI), Montana (MT), Nevada (NV)
- • New Hampshire (NH), Pennsylvania (PA), Washington (WA)
Data Retention
- • Recordings retained per legal requirements
- • Automatic deletion after retention period
- • Manual deletion available on request
- • Export capabilities for compliance
- • Secure archival for legal holds
🔒 6. Privacy and Data Protection
Your use of our services is governed by our Privacy Policy. We are committed to protecting your data and maintaining compliance with applicable regulations.
⚖️ 6. Limitation of Liability
⚠️ Important Legal Notice
AI Virtual Receptionist shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the service.
Maximum Liability: Our total liability shall not exceed the amount paid by you for our services in the 12 months preceding the incident giving rise to liability.
🚪 7. Termination
By You
- • Cancel anytime from your dashboard
- • Service continues until end of billing period
- • Data export available for 30 days
By AI Virtual Receptionist
- • For violation of terms
- • For non-payment of fees
- • With 30 days notice for convenience
📧 8. Contact Information
If you have any questions about these Terms of Service, please contact us:
Legal Inquiries
Email: [email protected]
Address: AI Virtual Receptionist, 20 Bay Street 11th Floor Toronto, M5J 2N8